At StayIn Paradise, customer satisfaction is our priority. This Refund Policy explains when and how refunds are processed for bookings made through our platform.

1. Refund Eligibility
   • Refunds are subject to the cancellation policy of the booked property.
   • Eligible refunds will be processed only after cancellation has been approved.
   • Non-refundable bookings are not eligible for refunds.
2. Refund Processing Time
   • Approved refunds are processed within 5–10 business days.
   • The refunded amount will be credited to the original payment method used during booking.
   • Processing time may vary depending on your bank or payment provider.
3. Non-Refundable Charges

   The following charges may not be refundable:

   • Payment Gateway Charges
   • Convenience Fees
   • Platform Service Fees
   • Taxes or Government Charges (where applicable)
4. Partial Refunds

   Partial refunds may be applicable in cases such as:

   • Cancellation after the free cancellation period.
   • Early check-out (subject to property approval).
   • Modification of booking dates or room type.

   The refundable amount depends on the property's cancellation policy.

5. Property Cancellation

   If a property cancels your confirmed booking:

   • You will receive a 100% refund, or
   • We will help arrange an alternative property of similar value, subject to availability.
6. Failed or Duplicate Payments
   • If your payment is successfully deducted but booking is not confirmed, the amount will be refunded automatically after verification.
   • If your payment is deducted more than once for the same booking, the duplicate amount will be refunded.
7. Refund Exceptions

   Refunds will not be issued in the following cases:

   • No Show (Guest does not arrive for check-in).
   • Violation of property rules.
   • Non-refundable promotional or discounted bookings.
   • Incorrect guest information provided during booking.
8. Force Majeure

   Refunds may not be applicable for cancellations due to events beyond our control, including:

   • Natural disasters
   • Government restrictions
   • Pandemics
   • War or civil unrest
   • Technical failures
9. Contact Us

   If you have any refund-related questions, please contact us:

   Call Us: 0124-6201611

   Email Us: support@stayinparadise.com

Our support team will review your request and assist you as quickly as possible.